Terms and conditions of use

Secret MAYA S.L. With CIF B87786240, a company established on 17/03/2017 in San Sebastian de Los Reyes, Madrid, owner of the tortillas MAYA brand, offers legal information and necessary to comply with all the regulations in force within the European Union.


The present conditions of use of the website, regulate the terms of access and use of Tortillas Maya (https://tortillasmaya.com), property of SECRETO MAYA S.L. and e-mail pedidos@tortillasmaya.com, hereinafter, “the Company”, which the user of the portal must accept to use all the services and information provided from the portal.

The user and the company, which owns the portal, can be jointly referred to as the parties. The mere access or use of the portal, of all or part of its contents and services means the full acceptance of these Terms of use. The availability and use of the portal is understood to be subject to the strict fulfillment of the terms contained in the present conditions of use of the portal.

Web content

Users can access through the portal to different types of information and services. The portal reserves the right to modify, at any time, and without prior notice, the presentation and configuration of the information and services offered from the portal. The user expressly acknowledges and accepts that at any time the portal may interrupt, deactivate and/or cancel any information or service. The portal will make its best efforts to try to guarantee the availability and accessibility to the Web. However, on occasion, for reasons of maintenance, updating, change of location, etc., it may be possible to interrupt access to the portal.

Responsibility for the content

The application will control the lawfulness of those contents or services provided through the Platform by third parties. In the event that the user as a result of the use of the application suffers any damage or injury may communicate and take the measures that are deemed appropriate to solve it.

Obligations of the user

The user shall at all times respect the terms and conditions set forth in this legal notice. expressly, the user states that the portal will be used diligently and assuming any responsibility that may arise from non-observance of the rules.

The user is obliged, in those cases that he is requested data or information, not to falsify his identity posing as any other person. The user accepts that the use of the Portal will be carried out for strictly personal, private and private purposes. The user may not use the portal for activities contrary to law, morality and public order as well as for purposes prohibited or that violate or injure rights of third parties. Likewise, the dissemination, storage and/or management of data or contents that infringe the rights of third parties or any regulatory regulations of intellectual or industrial property rights is prohibited.

Likewise, user may not use the website to transmit, store, disseminate, promote or distribute data or contents that are carriers of viruses or any other computer code, files or programs designed to interrupt, destroy, or damage the operation of any program or computer or telecommunications.

The user is obliged to indemnify and keep the portal harmless for any damage, injury, penalty, fine, penalty or indemnity that has to be faced by the portal.

Security and protection to buyers (compliance LOPD)

The portal collects user data in order to improve and analyze the usability of the Web site, Maya secret adopts for the treatment of the data all the technical and organisational security measures that are of obligation, in accordance with the established by the Legislation in force.

The user expressly expresses that any personal data or of a third party accessed, introduced, modified or abolished has the right to do so or has the express authorisation of the third party. The portal informs the user that they will be able to exercise their rights of access, rectification, opposition and cancellation by going to the following address pedidos@tortillasmaya.com or by accessing from their section personlalizado “My Account” once you have logged in to the Website.

Terms of Sale

It is important that you provide all the information regarding your address as well as the contact telephone number to facilitate delivery to the courier service.

The delivery of your order is approximate and will depend on the schedules of delivery of the different courier services with which we have agreement.

Please note that it is not delivered on holidays, Saturdays or Sundays.

Delivery times are approximate and are not guaranteed due to possible eventualities.

Any expense arising from changes or returns will be in the customer’s charge. No returns on food products.

The costs derived from errors of capture of the sent data that are provided in the order will be in charge of the client.

In case of not being able to deliver the merchandise for the absence of the recipient the expenses of return of the merchandise to the factory will be in charge of the client.

Making any order through this website implies that you accept the conditions and costs shown in it.

Cancelling orders

This web site allows the user to cancel his order at any time before the end and payment of the purchase, once the purchase is made, it must be managed as an order return, detailed below.

Returns policy

In tortillasmaya.com, returns are not allowed when dealing with foodstuffs, unless the customer receives them in bad condition or with expired date. The packaging and the product must be kept in perfect condition before requesting the change or return.

To manage a return you must contact from your user section or through the address pedidos@tortillasmaya.com, valuing your case and processing the return as appropriate, paying the total amount of the product if necessary. The shipping costs for the transport company are for the customer’s account.

To effectively carry out the right of withdrawal it will be necessary to:

  • To develop the reason for the return before processing through images that justify it.
  • Communicate the appropriate annotations to the website administrator using the e-mail address pedidos@tortillasmaya.com or via the contact page.


In the case of defective product, the company will proceed as appropriate to the repair, replacement, sale price or resolution of the purchase, managements that are free for the consumer. The company responds to the faults of conformity that are manifested within 14 days of delivery.

Payment Terms

Secret MAYA S.L. You agree not to allow any transaction that is illegal, or is considered by credit card marks or purchaser bank, that may or may have the potential to damage the goodwill of the same or negatively influence them. The following activities are prohibited under the card brand programs: the sale or offer of a product or service that is not in full conformity with all applicable laws to the buyer, issuing bank, merchant, cardholder, or Cards. In addition, the following activities are also explicitly prohibited: “Sale of alcoholic beverages to under-18s”.

The client declares that it has full capacity to make the purchase, being of age and being in possession of a valid credit or debit card and issued by a bank that is acceptable to the company. The customer guarantees and is responsible that all data provided on your card is valid.

Methods of payment

  • Credit or debit card through REDSYS payment gateway.
  • Payments by deposit or bank transfer only for shipments within Peninsular Spain, to Banco BBVA account: ES8401822487790201847342

To expedite your order, send proof of entry by email: pedidos@tortillasmaya.com

Please note that when making a payment or transfer from one bank to another, this can be reflected up to two business days later.

If the payment is not confirmed within the following 48 working hours, the order will be cancelled.

No refund purchase service available.